Booking Terms & Conditions

Your booking is always subject to availability.

The party leader must be at least 18 years of age at the time of booking. By making the booking, the party leader confirms that he/she is so authorised & that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to Neaum Crag Services. Your booking is made as a consumer & you agree that no liability can be accepted by Neaum Crag Services for any expenses, costs, losses, claims or other sums of any description which relate to any other business, howsoever suffered or incurred by you.

When we as the agents issue a written confirmation to you, this signifies that we as agents have entered into a contract with you, which is subject to these Conditions. As agents we maintain the right to refuse any booking prior to the issue of your written confirmation.

When you receive your confirmation, the details must be checked carefully by you & if anything is not correct, you should tell us immediately. When you book we will send your confirmation by email unless you advise us at the time of booking you would prefer it to be provided by post. It is your responsibility to check your emails regularly & to advise of any change to your email address


A deposit of 25% of the rent is due when you book.

We will then send you confirmation showing your booking details & the balance of your total holiday cost which must be received by us no less than 8 weeks before your arrival date.

If you book less than 8 weeks before your arrival date, payment of your total holiday cost is due straightaway.

If any payment you make to us is not honoured for any reason whatsoever (i.e. bounced cheque), we will be entitled to make an administration charge of £15.

If any payment due in relation to your booking is not paid by the appropriate date, we will assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid. We will however as a courtesy endeavour to send out a reminder to you before we finally cancel your booking in the event of not having heard from you. However, if we do not send out a reminder payment is still due and failure to pay will be considered to be cancellation.


A security deposit of £100 cheque shall be payable in advance of the start of the holiday and shall be held by the agent as security against the occupant’s failure to perform the obligations set out in this agreement.

The agent will destroy the unbanked cheque deposit, within 14 days of the end of the holiday subject to the agent having no damage claims.

If we the agents are entitled to make deductions for more than one item, we can allocate the deposit payment to any item of our choice.


Once everything is confirmed we would not normally expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, we will contact the party leader by telephone or email as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change.

If a significant change has to be made and the change is not acceptable to you or your booking has to be cancelled you will be entitled to cancel your booking and receive a full refund of all monies paid to us.

Except where otherwise expressly stated in these Booking Terms & Conditions, we shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform or properly or promptly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) beyond our reasonable control. (referred to as “force majeure” in these Conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than negligence by us) and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure due to force majeure) we will, however, refund to you all monies paid to us by you for your booking. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/ accommodation) will be payable in such circumstances by ourselves to you.

If you want to change your booking once your confirmation has been issued, we will endeavour to assist but please bear in mind that changes cannot be guaranteed. Where changes can be made an administration fee of £15 will be payable (once any change has been made) together with any other resulting costs (for example any increase in price).

If you have to, or wish to, cancel your booking, the party leader must communicate with us as soon as possible. If the cancellation is received and acknowledged by us more than eight weeks before your holiday is due to start then your deposit will be forfeit. If you cancel less than 8 weeks prior to the holiday then the full balance remains due and is not refundable. We strongly recommend that you take out suitable holiday insurance. If you choose not to do so then you accept responsibility for any loss that you may incur due to your cancellation.


You may arrive at your property at any time after 3.00pm on the start date of your holiday rental and you must leave by 10.00am on your departure day.

You and all members of your party agree both to keep the property clean and tidy, and to leave the property in a similar condition as you found it upon your arrival.

You are responsible to us at Neaum Crag Services for the actual costs of any breakage or damage in or to the property you have booked - along with any additional costs that may result - which are caused by you and/or any members of your party, and we ask that you let us have a list of breakages so that we can secure from the security deposit to replace the items where necessary.

You must not allow more people than we stipulate (i.e. the properties maximum occupancy excluding infants) to occupy the property booked.

Dogs and other pets are not allowed on beds or furniture. Pets should not be left unattended in the property and the behaviour of dogs is entirely the responsibility of their owners. You are liable for any claims which may arise as results of the behaviour of your dog or other pet.


We, as the agents, for the property booked shall have no liability for any death or personal injury unless this results from our proven negligence. It is incumbent on you and your party to take all necessary steps to safeguard your personal property and safety. No liability is accepted by us in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our proven negligence.

The contract between you and ourselves is subject to English law. It is agreed that any dispute you may have with us will be dealt with by the Courts of England and Wales only.